There are players on play.neme.gg

/fly purchased but not received (Been dealing with admins all day about this)

Discussion in 'OP Factions Discussion' started by Zaitho, Jan 18, 2017.

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  1. Zaitho

    Zaitho
    Member

    I purchased /fly at around 6:30-7:30 today, it is now 10:50, after about 10 minutes of waiting I knew something was off so I contacted admins/mods and they requested trasaction proof and I sent through /msg and through email. No one helped me for 2 hours and I logged off for a bit, I came back on and still nothing has came up and no replies.

    I have all the transaction information and proof you desire. It is just sad that no one could help me even when there were 7+ staff members on, even after I sent proof.

    Creating this thread after 2 moderators appointed me here.
     
  2. NotOkay

    NotOkay
    Forum Master

    Hello @Zaitho! Thanks for creating this thread, but I suggest you email [email protected] with the transaction ID and payment info so they can sort out this issue for you. Make sure you have patience and wait the two to three days it'll take for them to reply, because they have many other of these similar problems to fix. Have a nice day!
     
  3. tailspinsmith

    tailspinsmith
    Experienced

    Zaitho, I contated Grandmen123, our technical manager. Hopefully he gets this sorted out and you will have your donation rank as soon as possible.

    Hold tight and be patient.
    Thank you for the forum post and have a good day!

    - tailspinsmith
     
  4. tailspinsmith

    tailspinsmith
    Experienced

    Next time, however, I do suggest emailing [email protected].

    Thank you!

    - tailspinsmith
     
  5. Zaitho

    Zaitho
    Member

    I have emailed [email protected] with everything they needed at 8:20ish
     
  6. NotOkay

    NotOkay
    Forum Master

    Then you wait for their reply, remember be patient! it will take some time!
     
  7. branny00

    branny00 Staff Member Community Manager Admin ISAAC ELI

    Locked due to necroposting.

    This post has had no replies in a long time.
     
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